Privacy Policy

Islington Man and Van Privacy Policy

This Privacy Policy explains how Islington Man and Van collects, uses, stores, and protects personal data relating to customers and potential customers in the Islington area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Islington Man and Van customers and service users in the Islington area, including individuals, households, and business clients.

Who We Are and Scope of This Policy

Islington Man and Van provides moving, transport, and related services in the Islington area. For the purposes of data protection law, Islington Man and Van acts as the data controller for the personal data described in this policy. This Privacy Policy applies to personal data collected from customers, prospective customers, website visitors, and any person contacting or interacting with Islington Man and Van in connection with our services within the Islington area.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details, such as name, postal address, collection and delivery addresses, billing address, and general location within the Islington area. We may also collect other basic contact information that you choose to provide when requesting or using our services.

Service and booking information, such as details of moves and transport services requested, dates and times of bookings, property access information you provide, inventory descriptions, and any special instructions necessary to carry out the service.

Communication records, including information contained in enquiries, quotes, service confirmations, feedback, and complaints. This may cover information you provide by telephone or in writing.

Payment and transaction information, meaning records of payments made for services, payment method details as far as needed to process transactions, and billing history. We do not store full card details where payments are processed through secure third-party providers.

Technical and usage information about your use of our website or online services, such as basic log data, device information, and general usage statistics, where this is generated through your interactions with our website and subject to any consent that may be required for cookies or similar technologies.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide our services, including handling enquiries, preparing quotes, arranging and carrying out moves, and managing your bookings. The lawful basis for this is performance of a contract or taking steps at your request before entering into a contract.

To manage our relationship with you, such as responding to questions, handling complaints, managing changes or cancellations, updating you about your booking, and maintaining our customer records. The lawful basis for this is performance of a contract and our legitimate interests in operating our business efficiently.

To process payments, issue invoices, and keep accounting and tax records. The lawful bases for this are performance of a contract, compliance with legal obligations, and our legitimate interests in maintaining accurate business records.

To improve and develop our services, including analysing how our services are used, monitoring performance, and enhancing customer experience in the Islington area. The lawful basis is our legitimate interests in running and improving our business, provided this does not override your rights and freedoms.

To send you relevant information about our services, promotions, or updates where you have opted in or where we are allowed to do so by law. The lawful basis is consent or our legitimate interests in promoting our services, depending on the nature of the communication and applicable rules. You can opt out of marketing communications at any time.

To comply with legal and regulatory requirements, such as responding to lawful requests from authorities, meeting tax, accounting, and insurance obligations, and exercising or defending legal claims. The lawful basis is compliance with a legal obligation and our legitimate interests in protecting our rights.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Service and booking records are typically kept for a reasonable period after your last interaction with us to manage queries, handle complaints, and maintain accurate historical records of jobs completed in the Islington area, subject to statutory limitation periods.

Payment and transaction data is retained for as long as required by tax and accounting legislation and to comply with financial record-keeping obligations.

Communication records, such as enquiries and quotes that do not result in a booking, may be kept for a proportionate period to follow up on your enquiry and to understand demand for our services, before being securely deleted or anonymised.

Data used for marketing purposes is kept until you withdraw your consent or object to receiving such communications, or until it is no longer needed, whichever comes first.

When personal data is no longer required, we will securely delete, anonymise, or otherwise remove it from our systems.

Data Processors and Sharing of Personal Data

We sometimes use carefully selected third-party service providers, acting as data processors, to support the operation of Islington Man and Van. These may include providers of payment processing services, customer management tools, secure data storage, website hosting, and accounting or administrative support.

Where we engage processors, we ensure that they only process personal data on our documented instructions, that they implement appropriate technical and organisational measures to protect data, and that they are bound by confidentiality obligations. We do not allow our processors to use your personal data for their own purposes.

We may also share limited personal data with other third parties where necessary, including:

Professional advisers such as accountants, insurers, or legal representatives, where needed to manage our business or in connection with claims.

Public authorities, regulators, or law enforcement agencies where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.

Other parties in the context of a potential business sale, merger, or restructuring, subject to appropriate confidentiality safeguards and only to the extent necessary.

We do not sell your personal data and we do not use it for unrelated purposes without informing you and, where required, obtaining your consent.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to personnel and processors who need it for legitimate business purposes, using secure systems for storing and transmitting data, and applying reasonable safeguards tailored to the nature of the data and the risks involved.

While we take steps to keep your data secure, no transmission of information over the internet or any storage system can be guaranteed as completely secure. You should take care when providing personal data and ensure that any devices or connections you use to communicate with us are appropriately protected.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Islington Man and Van customers and service users in the Islington area, subject to certain conditions and legal exemptions.

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to keep it.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as while we consider a request to rectify or erase your data.

Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms or we need to process the data for legal claims. You also have an absolute right to object to direct marketing.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent: Where we rely on consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

If you wish to exercise any of these rights, you can contact us using the details provided on our website or by the usual communication channels you use to reach Islington Man and Van. We may need to verify your identity before responding to your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any significant changes will be made available through our usual communication channels. We encourage you to review this policy periodically so that you remain informed about how Islington Man and Van protects your personal data in the Islington area.