Terms and Conditions

Islington Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Islington Man and Van provides removal, man and van, transport and related services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings shown below:

1.1 Service means any removal, man and van, transport, delivery, collection, loading, unloading, packing, or related service supplied by us.

1.2 We, us, our means Islington Man and Van.

1.3 You, your means the customer who makes the booking or on whose behalf a booking is made.

1.4 Work means the specific tasks and services we agree to carry out for you under a confirmed booking.

1.5 Goods means the personal effects, furniture, equipment, boxes, and other items to be moved, transported, or handled by us.

1.6 Contract means the legally binding agreement between you and us consisting of these Terms and Conditions and any written confirmation we provide.

2. Scope of Services

2.1 We provide man and van and removal services including but not limited to domestic moves, light commercial moves, local collection and delivery, and short-distance transport within our normal operating area.

2.2 The exact scope of your Service will be set out in your booking confirmation, including vehicle size, number of porters, date, time, and any agreed additional services.

2.3 We do not offer specialist removal services for items requiring dedicated handling such as high-value artwork, hazardous materials, live animals, or industrial machinery, unless specifically agreed in writing in advance.

3. Booking Process

3.1 You may request a quotation by providing details of your move, including addresses, dates, access conditions, the nature and approximate volume of Goods, and any special requirements.

3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to adjust the price, change the service, or cancel the booking.

3.3 A booking is only confirmed when we issue a booking confirmation. This may be provided in writing or another agreed form that clearly sets out the date, time, service type, and price.

3.4 You are responsible for checking that all details on the booking confirmation are correct. If there are any discrepancies, you must inform us as soon as possible before the work is due to start.

3.5 We reserve the right to refuse any booking at our discretion.

4. Prices and Quotes

4.1 Prices may be quoted as a fixed fee or on an hourly rate basis, depending on the nature of the job.

4.2 Fixed fee quotations assume reasonable access, normal working conditions, and an accurate description of the Goods and requirements. Additional charges may apply if these assumptions are not met.

4.3 Hourly rate bookings will be charged from the time the vehicle and crew arrive at the agreed collection address until the time the work is completed, including any waiting time caused by you or by circumstances under your control.

4.4 Additional charges may apply for:

a. Extra staff or vehicles requested on the day.

b. Additional pick-up or drop-off addresses not agreed in advance.

c. Waiting times caused by keys not being available, properties not being ready, or similar delays.

d. Stair carries, long carries to or from the vehicle, or access issues that were not disclosed at the time of booking.

4.5 All prices are exclusive of any parking fees, congestion charges, tolls, or fines incurred as a direct result of your instructions or lack of suitable parking arrangements. These costs will be added to your final bill.

5. Payments

5.1 We may require a deposit or full prepayment to secure your booking. The amount and due date will be specified at the time of booking.

5.2 Unless otherwise agreed, any remaining balance is payable immediately upon completion of the Service.

5.3 Payments must be made using a method we accept at the time of booking or service delivery.

5.4 If payment is not made when due, we reserve the right to:

a. Suspend or withhold services.

b. Charge interest on overdue sums at the applicable statutory rate until payment is received in full.

5.5 Where we are required to store Goods or retain Goods due to non-payment, we may charge a reasonable storage or holding fee. We may, after giving reasonable notice, dispose of Goods to recover unpaid charges.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice in advance of the scheduled start time of the Service.

6.2 If you cancel with sufficient notice, any deposit may be refunded or transferred, subject to any administrative fee notified at the time of booking.

6.3 If you cancel with short notice, we reserve the right to retain all or part of any deposit or to charge a cancellation fee to cover our reasonable costs and loss of business.

6.4 If you change the date, time, or scope of the Service, we will use reasonable efforts to accommodate the change, but we are not obliged to do so. Any changes may result in a revised quotation or additional charges.

6.5 We may cancel or reschedule the Service due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or events making it unsafe or impractical to proceed. In such cases, we will offer an alternative date or, where appropriate, a refund of any amounts paid for services not delivered. We will not be liable for any consequential loss you may suffer as a result.

7. Your Responsibilities

7.1 You are responsible for:

a. Ensuring that we have full and accurate details of the collection and delivery addresses, including any restrictions such as parking, loading, or access limitations.

b. Obtaining any necessary permissions, permits, or authorisations for collection and delivery, including parking dispensations or building access permissions.

c. Ensuring that Goods are properly packed and ready for transport, unless we have explicitly agreed to provide packing services.

d. Being present or ensuring an authorised representative is present at both collection and delivery locations.

e. Checking that nothing is left behind at the collection address and that all Goods have been delivered before our crew leaves the final destination.

7.2 You must not ask our staff to undertake any illegal activities or unsafe practices, including carrying prohibited items, overloading vehicles, or breaching parking regulations.

7.3 You must inform us before booking if there are any Goods of exceptional value, fragile items, or items requiring special handling. If you fail to do so, we may limit or exclude liability in respect of those items.

8. Items We Do Not Accept

8.1 We do not carry or handle the following items unless previously agreed in writing:

a. Explosives, flammable or hazardous materials, and chemicals.

b. Illegal items or substances.

c. Perishable goods that may rot or cause odour or infestation.

d. Animals and live plants.

e. Cash, securities, and items of very high value such as jewellery, furs, or fine art.

8.2 If such items are included without our knowledge or consent, we accept no liability for any loss or damage, and you will be responsible for any resulting costs, fines, or legal consequences.

9. Waste and Rubbish Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and do not remove household or commercial rubbish unless specifically agreed as part of the Service.

9.2 You must not use our Service to transport waste for unlawful disposal. Any request to dispose of items must be discussed and agreed in advance to ensure compliance with relevant regulations.

9.3 Where we agree to remove items for disposal, we will do so in a lawful manner and may charge additional fees for time, labour, and any disposal costs incurred.

9.4 We reserve the right to refuse to carry items that appear to be waste or rubbish if we believe that transporting or disposing of them would breach regulations or exceed the scope of our service.

10. Liability and Insurance

10.1 We will use reasonable care and skill in providing the Service. Our liability for loss or damage is limited as set out in this section.

10.2 We are not liable for:

a. Normal wear and tear, minor scuffs, or superficial marks consistent with moving Goods.

b. Damage to Goods that are not adequately packed or protected when packing is your responsibility.

c. Damage to items which we have advised are unsuitable for transport but which you have instructed us to move.

d. Loss or damage arising from your failure to take out appropriate insurance for high value or fragile items.

e. Loss of earnings, loss of profits, or any indirect or consequential loss.

10.3 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable sum per job, reflecting normal removal industry practice. Specific limits may be confirmed separately at the time of booking.

10.4 You should arrange your own insurance cover if the value of your Goods exceeds our stated or implied limits of liability, or if you require protection beyond what we normally provide.

10.5 We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including traffic, road closures, accidents, severe weather, or acts of third parties.

11. Damage to Property

11.1 We will take reasonable care to avoid damage to property during the Service. However, you must ensure that floors, walls, staircases, and other vulnerable surfaces are adequately protected where necessary.

11.2 We are not responsible for damage to property where:

a. Access is difficult and you have agreed for us to proceed despite the risk.

b. Items are too large for doorways, staircases, or lifts and you ask us to attempt removal or delivery regardless.

c. Existing defects or weaknesses are present in the property or fixtures.

11.3 Any damage to property or Goods must be reported to our crew on the day of the move and followed up in writing within a reasonable time. This allows us to investigate and, where appropriate, address the issue.

12. Delays and Waiting Time

12.1 While we aim to arrive at the agreed time, all timings are estimates and may be affected by traffic, road conditions, or other unforeseen events.

12.2 We are not liable for losses resulting from delays outside our reasonable control.

12.3 If our crew is kept waiting at collection or delivery addresses due to factors under your control, we may charge waiting time at our standard hourly rate.

13. Customer Conduct and Health and Safety

13.1 You must treat our staff with respect and ensure a safe working environment.

13.2 We reserve the right to withdraw our crew and suspend the Service immediately if they are subjected to abuse, threats, or unsafe conditions. In such cases, no refund will be due and additional charges may apply.

13.3 Our staff will follow reasonable health and safety practices. They may refuse to move items they consider unsafe, excessively heavy, or likely to cause injury or damage.

14. Complaints and Disputes

14.1 If you are dissatisfied with any aspect of the Service, you should raise the issue with our crew on the day so that we have an opportunity to address it immediately.

14.2 If the issue is not resolved, you should submit a written complaint within a reasonable period, describing the problem and any loss or damage claimed.

14.3 We will investigate your complaint and respond within a reasonable time. Where appropriate, we may offer a remedy in line with our liability provisions.

15. Data Protection and Privacy

15.1 We will collect and process personal information provided by you for the purposes of handling enquiries, quotations, bookings, and service delivery.

15.2 We will take reasonable steps to ensure that your personal data is kept secure and used only for legitimate business purposes in connection with our services.

15.3 We will not sell your personal information to third parties. We may share it with trusted partners only where necessary to provide the Service or meet legal obligations.

16. Variations to These Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

16.2 Any changes agreed specifically with you, such as bespoke terms for a particular job, must be confirmed in writing to be valid.

17. Severability

17.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Service provided by us, shall be governed by and interpreted in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

By confirming a booking with Islington Man and Van, you acknowledge that you have read, understood, and agree to these Terms and Conditions.